• 2019 Western Canada ACC Excellence Summit featuring Disney Institute

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    Name: 2019 Western Canada ACC Excellence Summit featuring Disney Institute
    Date: March 5, 2019 - March 7, 2019
    Event Description:
    What:  2019 Western Canada ACC Excellence Summit featuring  Disney Institute
    Date:  March 5 to 7, 2019
    Time:  8:30 a.m. to 4:30 p.m. daily
    Location:  The Coast Plaza Hotel & Conference Centre, 1316 - 33 Street N.E. Calgary
    Cost:
    • $1,797 per person while quantities last
    • *Thanks to the Alberta Chambers of Commerce sponsorship, the cost of this three-day summit is 67% lower than those offered in the United States
    Purchase Tickets Here

    Summit cost includes:
    • Three Disney Institute course-specific participant guides for each day
    • Parking
    • Wi-Fi
    • Lunch, coffee, tea and snacks
    • Three personalized course-specific Disney Institute certificates and a pair of Disney Institute Graduation Ears
    Refund Policy:
    • Ticket sales are final.
    • Name substitutions/changes are permitted if received in writing by the original ticket holder by March 1, 2019.
    Canada-Alberta Job Grant coverage:
    • For eligible Alberta employees of eligible private companies and non-profit organizations, the cost of this training will be shared. Some restrictions apply.
    • For details and a link to the eligibility terms, please email info@investinyou.today.
     
    What you will learn:

    Day 1: Disney's approach to leadership excellence
    • Learn how to:
    • Identify the personal and organizational values that drive you as a leader
    • Create alignment between your personal values and vision and those of the business or team
    • Share a compelling vision for the future that drives action
    • Understand the role of a leader in culture-building and team support
    • Sustain your organization's values and vision during times of change
    • Establish your own legacy as a leader
     
    Day 2: Disney's approach to employee engagement
    • Learn how to:
    • Adapt Disney business insights to assess and improve your organizational culture
    • Shape your work culture based on desired employee behaviours and select people who are the right fit
    • Use training strategies that ensure employees are confident in their roles
    • Improve communication, empower employees and strengthen morale
    • Create a supportive environment through genuine care and recognition programs
     
    Day 3: Disney's approach to quality service
    • Learn how to:
    • Assess and improve your organization's commitment to quality service
    • Differentiate and evaluate your service to become a provider of choice
    • Design standards for quality service and create a consistent service experience
    • Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
    • Understand the processes necessary to develop a culture that consistently delivers exceptional service
    • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations
     
    To learn about one attendee's top takeaways, watch the following video:






    Who can benefit?
    • Executives
    • Explore key business practices that make Walt Disney Parks & Resorts a worldwide success
    • Adapt Disney's insights to help drive business and sustain a competitive advantage
    • Entrepreneurs
    • Build stronger leadership to foster a healthy and productive culture
    • Deliver a world-renowned customer experience
    • Discover how to adapt the best practices of a global operation
    • Professionals
    • Learn time-tested approaches to culture, service and leadership for your brand
    • Lead efforts to raise the standards in your team or organization
    • Aspiring leaders & front line personnel
    • Gain skills and knowledge to advance your career and/or current role and add a Disney Degree to your credentials.
     
     
    Questions and inquiries may be directed to the Western Canada ACC Excellence Summit Imagineers Shelagh & Sherry Kennett at info@investinyou.today or by calling 780.518.1495 or 604.619.9396.
    Location:
    The Coast Plaza Hotel & Conference Centre, 1316 - 33 Street N.E. Calgary

    Are their preferred hotel rates?
    If you wish to stay right at the Coast Plaza Hotel & Conference Centre, our Invest In You Today Team has secured preferred attendee rates. Reservations can be made by calling the hotel directly at 1.800.663.1144 and providing your ACC Excellence Summit Group Code GSC 25131in order to receive the special reduced rate. We recommend you book early should you wish to stay right at the hotel. Alternatively, you can check out Trip Advisor's 10 Best Hotels in North East Calgary click here
     
    Date/Time Information:

    Date:  March 5 to 7, 2019
    Time:  8:30 a.m. to 4:30 p.m. daily

    Contact Information:
    Invest In You - 780 518 1495/ 604 619 9393
    Fees/Admission:
    Cost:
    • $1,797 per person while quantities last
    • *Thanks to the Alberta Chambers of Commerce sponsorship, the cost of this three-day summit is 67% lower than those offered in the United States
    Summit cost includes:
    • Three Disney Institute course-specific participant guides for each day
    • Parking
    • Wi-Fi
    • Lunch, coffee, tea and snacks
    • Three personalized course-specific Disney Institute certificates and a pair of Disney Institute Graduation Ears
    Refund Policy:
    • Ticket sales are final.
    • Name substitutions/changes are permitted if received in writing by the original ticket holder by March 1, 2019.
    Canada-Alberta Job Grant coverage:
    • For eligible Alberta employees of eligible private companies and non-profit organizations, the cost of this training will be shared. Some restrictions apply.
    • For details and a link to the eligibility terms, please email info@investinyou.today.
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