• 2020 Western Canada ACC Excellence Summit Ft. Disney Institute

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    Name: 2020 Western Canada ACC Excellence Summit Ft. Disney Institute
    Date: March 3, 2020 - March 5, 2020
    Event Description:

    Discover ​ways ​to ​positively ​impact ​your ​organization ​and ​the ​customers ​you ​serve ​as ​you're ​immersed ​in ​leadership, ​service ​and ​employee ​engagement ​at ​the ​three-day ​ACC ​Excellence ​Summit ​featuring ​Disney ​Institute ​March 3-5, 2020 at ​the Best Western Premier Calgary Plaza Hotel & Conference Centre, Calgary Alberta. ​

    What ​you ​will ​learn, ​cost, ​what's ​included ​and ​testimonials ​are ​below

    For nearly three decades, Disney Institute has helped professionals discover ways to positively impact their organizations and the customer they serve through immersion in leadership, service and employee engagement. 

    There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business -- leadership, culture, service, brand and innovation -- are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.

    Throughout these courses, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.

    ACC Excellence Summit featuring Disney Institute presenting Disney's Approach To Leadership Excellence, Disney's Approach To Employee Engagement, and Disney's Approach To Quality Service

    Date: March 3-5, 2020

    Time: 8:30am - 4:30pm daily
    Registration, Coffee, Tea and Continental Breakfast opens at 7:30 am daily

    Location: The Best Western Premier Calgary Plaza Hotel & Conference Centre 1316 33rd Street NE Calgary Alberta

    What you will learn? See Below

    Cost: $1797 Canadian per person commencing May 1, 2019 while quantities last groups of 8 or more receive VIP reserved seating & VIP early entry with dedicated VIP registration

    Cost includes: Disney Institute course specific participant guides for each day, parking, Wi-Fi, lunch, coffee, tea and treats plus 3 personalized course specific ***Disney Institute Certificates*** to add to your credentials and ***Disney Institute Graduation Ears*** to celebrate YOUR graduation from all three programs

    Refund Policy: All ticket sales are final. Name substitutions/changes are permitted if received in writing by original ticket holder by February 25, 2020 without penalty. Name changes received after February 25th, 2020 will be subject to a $35.00 change processing fee.

    *Canada Alberta Job Grant will share the cost of this training for eligible Alberta Employees of eligible private companies and non-profit organizations. Some restrictions apply. Email info@investinyou.today for details and eligibility link. If you will be submitting a job grant application, to meet the grant guidelines, DO NOT REGISTER ON LINE prior to September 3, 2019 and/or DO NOT PAY for any seats prior to submitting your online job grant application. If you wish to reserve your seats prior to September 3, 2019, email info@investinyou.today and we will step you through how you can do that.

    Disney's Approach To Leadership Excellence Day 1 Learn How To:

    • Identify the personal and organizational values that drive you as a leader
    • Create alignment between your personal values and vision and those of the business or team
    • Share a compelling vision for the future that drives action today
    • Understand the values-infused role of a leader in culture-building and team support
    • Sustain your organization's values and vision during times of change
    • Establish your own legacy as a leader

    Disney's Approach To Employee Engagement Day 2 Learn How To:

    • Adapt Disney business insights to assess and improve your organizational culture
    • Shape your work culture based on desired employee behaviors and select people who are a right fit
    • Use training strategies that ensure employees are confident in their roles
    • Improve communication, empower employees and strengthen morale
    • Create a supportive environment through genuine care and recognition programs

    Disney's Approach To Quality Service Day 3 Learn How To:

    • Assess and improve your organization's commitment to quality service
    • Differentiate and elevate your service to become a provider of choice
    • Design standards for quality service and create a consistent service experience
    • Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
    • Understand the processes necessary to develop a culture that consistently delivers exceptional service
    • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations


    "The course was transformative to our thinking. The session itself was remarkable in how it brought the concepts to life which provided clarity and deep understanding. I personally came out of the course with a deep belief of what quality service really is and how every single team member at Flaman Group of Companies is so important to making our customers' experiences remarkable." ~STEVE WHITTINGTON Vice President Marketing and Customer Experience FLAMAN - Group of Companies

    "Treating Donors, Clients and Volunteers the Disney Way is an inspiration everyday since taking my very first Disney training in Regina. Bringing the Disney experience to your business or organization is so much fun!!" ~ CINDY FUCHS Vice President - The Canadian Red Cross in Saskatchewan

    Disney Institute uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.


    What's the refund policy?

    All ticket sales are final; no refunds. Name substitutions/changes are permitted by Invest in You Today by email info@investinyou.today before February 25, 2020 without penalty. Name changes received after February 25th, 2020 will be subject to a $35.00 change processing fee.

    How can I contact the organizer with any questions?

    You may text or call 780.518.1495 or 604.619.9393
    Email: info@investinyou.today

    As to Disney artwork/properties: © Disney "Although Disney Institute is presenting this program, the sponsor of this program, Alberta Chambers of Commerce, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and arranging for the venue, facilities and other items for this program. This includes any food and beverage offered at or in connection with this program. Alberta Chambers of Commerce is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Alberta Chambers of Commerce."


    The Best Western Premier Calgary Plaza Hotel & Conference Centre

    1316 33rd Street NE

    Calgary, AB T2A 6B6

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    Date/Time Information:


    Thu, 5 Mar 2020, 5:00 PM MST

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    Contact Information:
    Sherry & Shelagh Kennett - 780.518.1495 / 604.619.9393
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